"Dear Stephanie and Todd, The mailman just delivered Francesca’s portrait. I cried when I opened it, and saw how Todd had really captured her eyes. No e-mail could show the glow he caught: both Ron and I were very moved by the likeness to our girl. It’s beautiful. A wonderful job. Heartfelt thanks from both of us. You’ve been great to work with and the finished portrait has made us both very happy both for its artistic quality and as a loving commemoration of our much-missed little devil, Francesca."